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An effective dashboard for Service Desk and Customer Support teams in Jira Service Management
IT service management, often referred to as ITSM, is simply how IT teams manage the end-to-end delivery of IT services to customers. The incident management and problem management are core ITSM processes in every organization that offers services to their customers. Having a high-performing Customer Support Team that handles issue reported by customers in a… Read more
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StonikByte Announced as a Finalist for Atlassian Partner of the Year 2022 Work Management App
Atlassian announced today that StonikByte is a finalist for the Atlassian Partner of the Year 2022 Award: Work Management App for their outstanding contribution and achievements during the calendar year 2022. This includes exceptional efforts in developing new business, thought leadership, and products and services that complement Atlassian. “Every year, Atlassian partners submit so many… Read more
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How to track multi-team or scaled-agile projects (such as SAFe®) in Jira with Great Gadgets app
It is well known that project monitoring is a key-factor for the success of every project. It involves tracking the project metrics, progress, and associated tasks to ensure everything is completed on time, on budget, and according to project requirements and standards. Project monitoring also includes recognizing and identifying roadblocks or issues that might arise… Read more
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Tracking an agile project that uses time estimates with Great Gadgets for Jira
Not all the agile projects use Story Points for estimating the backlog items, like stories or tasks. Some projects use time estimates (work hours or work days) while some others also track the time spent on every backlog item or sub-task on a daily basis. Tracking such project that uses time estimates in an agile… Read more
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10 “must-have” gadgets for any Kanban dashboard in Jira
Kanban is a popular agile framework suitable for both operations and development teams. It does not matter if you are a support team handling issues reported by customers, an internal service desk team or a company that delivers pizza, Kanban helps you visualize both the process (the workflow) and the actual work passing through that… Read more
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7 gadgets for a powerful Scrum dashboard in Jira
Scrum is one of the most popular agile frameworks for software development. Tracking a Scrum project in an effective way is an important task of every Scrum Master or Product Owner. Identifying and then making visible the right metrics needed not only by the team but also by management or other project shareholders can be… Read more
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A powerful Reported vs Done chart for Jira dashboards
A Reported vs Done chart tells you how your team handles the workload in time. It gives you a clear indication if your team manages to resolve issues fast enough for maintaining the backlog size in acceptable limits. Such chart is a “must have” on the monitoring dashboard of any support team because it shows… Read more
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Cross-teams release burndown chart in Jira with Great Gadgets app
Do you have a large release that spreads across multiple projects or multiple teams and you don’t have a good way for tracking it and for making a picture about the overall progress? With Great Gadgets app for Jira you can solve this quickly. This app offers a Release Burndown/Burnup Chart dashboard gadget that you… Read more
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How to track the team velocity / throughput in Kanban with Great Gadgets app for Jira
“Tracking team velocity in Kanban” might sound strange for some people as velocity is something specific to the Scrum framework and this term is not part of Kanban “by-the-book”. But even in Kanban, especially when switching from Scrum to Kanban, the question “How much business value my team delivers in time?” is still applicable. In… Read more
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