-
Continue reading →: Tracking Customer Sentiment in JSM with Great Gadgets for JiraUnderstanding customer sentiment is crucial for delivering exceptional service and improving user satisfaction. With the introduction of AI Sentiment Analysis in Jira Service Management (JSM), teams can now gain deeper insights into customer feedback and take proactive steps to enhance support processes. What is Customer Sentiment Analysis in Jira Service…
-
Continue reading →: How Documents for Jira solves the chaos of scattered project-related filesManaging a project often comes with a hidden challenge: effectively managing all the project related files. From project plans to meeting notes, product requirements and team retrospectives, projects generate countless documents. Too often, these files end up scattered across personal folders, shared drives or cloud platforms, making them hard to…
-
Continue reading →: How to display the progress of Epics, Initiatives and Themes in Jira or Confluence with Great GadgetsManaging large projects often requires a higher level of organization, and Epics play a crucial role in structuring that. Keeping track of Epic progress is essential for ensuring that your team stays aligned and meets project goals. We’ll explore in this blog post why tracking Epics is important and how…
-
Continue reading →: How to measure Cycle Time and Lead Time in Jira or Confluence with Great Gadgets appEfficient project management requires precise tracking and analysis of various metrics. Among these, cycle time and lead time are crucial for understanding your team’s performance and improving your workflow. In this article, we’ll explore how to measure cycle time and lead time in Jira or Confluence by using Great Gadgets…
-
Continue reading →: How to measure customer satisfaction in Jira or Confluence with Great Gadgets appIn IT Service Management (ITSM), Average Customer Satisfaction (CSAT) is a key metric that directly impacts service improvement strategies and overall business success. It measures how satisfied customers are with the services provided, offering insights into areas needing improvement and highlighting successes. High customer satisfaction often correlates with improved customer…
-
Continue reading →: How to create an epic burndown or burnup chart in Jira and Confluence with Great Gadgets appA key component of agile project tracking is the burndown chart, a visual representation of the work remaining versus time and planned work. An epic burndown provides a real-time visualization of progress across a larger body of work, helping teams identify potential bottlenecks and ensuring they remain on track to…
-
Continue reading →: An effective dashboard in Jira Service Management for Service Desk and Customer Support teamsJira Service Management is a powerful solution for implementing ITSM practices. It helps teams build structured workflows, centralize customer requests, and manage issues efficiently from one place. IT service management, often referred to as ITSM, is simply how IT teams manage the end-to-end delivery of IT services to customers. The…
-
Continue reading →: How to track multi-team or scaled-agile projects (such as SAFe®) in Jira with Great Gadgets appIt is well known that project monitoring is a key-factor for the success of every project, especially in scaled-agile projects. It involves tracking the project metrics, progress, and associated tasks to ensure everything is completed on time, on budget, and according to project requirements and standards. Project monitoring also includes…
-
Continue reading →: Tracking an agile project that uses time estimates with Great Gadgets for JiraNot all the agile projects use Story Points for estimating the backlog items, like stories or tasks. Some projects use time estimates (work hours or work days) while some others also track the time spent on every backlog item or sub-task on a daily basis. Tracking such project that uses…
-
Continue reading →: 13 Must-Have Gadgets for Any Kanban Dashboard in JiraKanban is a popular agile framework suitable for both operations and development teams. It does not matter if you are a support team handling issues reported by customers, an internal service desk team or a company that delivers pizza, Kanban helps you visualize both the process (the workflow) and the…
Follow us
Subscribe
Stay updated with our latest news by joining our newsletter.
Recent posts
Tags
agile (22) Customer Satisfaction (CSAT) (1) Customer Sentiment (1) cycle-time (1) DevOps Gadgets (1) DMS (1) Documents for Jira (1) Epics (1) great-gadgets (21) IT Service Management (2) jira (9) jira-service-management (2) Jira Dashboards (1) Jira Service Management (3) kanban (3) lead-time (1) SAFe (1) scaled-agile (1) scrum (3) time-tracking (1)
Designed with WordPress